Refund Policy

Last updated: 1 June 2025

At Fiitz, we take pride in the quality of our cycling shoes. If you’re not satisfied with your purchase, we're here to help. This policy outlines how and when you can request a refund.

If you are a consumer based in the European Union, you have the legal right to withdraw from your purchase within 14 days of receiving your order, without providing any reason.

To be eligible for a refund, the following conditions must be met:

• The request must be made within 14 days of receiving the product

• The product must be unused, unworn, and returned in its original packaging, including the shoebox

• The return shipment must include your order number or invoice

To initiate a return:

1. Send an email to [insert return email address] with your order number and the reason for return

2. Await confirmation and return instructions

3. Send the product back to the address provided, at your own cost

4. Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund

If your return is approved:

• We will issue a refund using the original payment method

• Refunds are typically processed within 7 business days of receiving the returned goods

• Original shipping fees are non-refundable, unless the product was faulty or incorrectly delivered

If you ordered the wrong size, you may request an exchange. Please note:

• Return and re-shipping costs are both at your own expense

• Exchanges follow the same 14-day window and condition requirements as refunds

• Exchanges are subject to stock availability

We do not accept returns or offer refunds for:

• Custom-made shoes or personalized orders

• Products that have been worn or used

• Products returned outside the 14-day window

• Products damaged due to improper handling or use

If you received a faulty or incorrect item, please contact us within 48 hours of delivery. We will cover the return shipping and offer a full refund or replacement.

Please retain proof of postage when returning items. We are not responsible for lost or untracked return shipments.